Cognine

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Categories
Retail

E-commerce platform development

Client focus

Client wanted to develop a new e-commerce platform to sell agricultural goods to farmers and purchase the farm produce.

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SKU on the platform
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customer monthly customer visits
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Orders fulfilled
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Sell goods and buy produce

Challenges

  • Help client enable e-commerce with the farming community to sell and maintain an online catalog of products.
  • Enable fulfillment of customer orders and an end to end solution with API enablement to integrate with others partners in the supply chain
  • Build data analytics and visualization for reports on inventory, sales and financial management.

Solutions

  • Worked with the client to define the functional solution and technical architecture of the e-commerce platform
  • A web front end and native mobile builds were generated for an omni channel experience
  • Developed secure payment gateways and seamless integration with fulfillment partners for hassle free experience

Key Benefits

  • Rapid development and deployment of platform enabled faster time to market with a unified experience
  • A fully scalable micro-services platform that fulfilled over 4 million order in the initial year of operations
Categories
Healthcare

RPA solutions for Revenue Cycle Management

Client focus

Client provides practice management services to independent physician-owned practices and small-mid size hospital groups. It offers end-to-end RCM services to manage its revenue cycle operations including patient registration, insurance verification, billing, and medical documentation.

 
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person hours saved
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bots in production
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processes automated

Challenges

  • The client wanted to automate certain processes across pre-authorization and patient medical record submission.
  • The pre-authorization process is highly repetitive and lot of manual effort was needed to get the patient details and check for status of authorization whether it is pending for approval, approved or declined.
  • Patient medical record submission was another painful task that involves a complicated process of getting the patient data from billing system, medical records from providers EHR system and then sending it to the Payer for claim settlement. This is cumbersome process involving multiple interactions with virtual and Citrix environments.

Solutions

  • Cognine has implemented process automation using Blue Prism.
  • The bot automatically logs into the payer portal, feeds in the the patient data to get the latest information of claim status. The bot also extracts the information from hand written documents and feeds in the key information.
  • For the claim submission, the bot interacts with billing system eCinicalWorks, EHR system Cerner over virtual environments and extracts all the necessary information for filing a claim to the payer. From getting the data to updating the status in the billing system and interaction with EHR and printing the documents, the bots works un-interrupted with manual intervention.

Key Benefits

  • Increased task completion rate, reduced error rate and highly efficient operations that cut down manual intervention to near zero which was earlier performed by 2 FTE.
  • Expansion of operations to multiple states and on-boarding more providers became much simpler.
Categories
Logistics

RPA solutions for 3PL provider

Client focus

Client is a leading North American provider of logistics technology and transportation management services for manufacturers, retailers, chemical and consumer packaged goods companies.

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persons hours saved
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bots in production
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processes automated
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processes in pipeline for automation

Challenges

  • The client had been experiencing steady growth over the last 5 years. However a key concern going forward was, how to grab new market opportunities fast enough and press the accelerator on future growth.
  • Manual processes across rate lookups, route optimization, audit logs, order management and several other areas served as biggest roadblocks in its pursuit for process excellence and future expansion plans.
  • The client’s management team has realized that technology intervention was needed to automate some of these repetitive mundane tasks across the above areas to increase customer satisfaction.

Solutions

  • Cognine has started RPA implementation with 2 bots across order management, freight forwarding and rate look ups. The bulky, repetitive, rule based processes across these areas served to be an ideal candidates for automation.
  • Ui Path tool was chosen for its resilience and ability to perform in various environments and proven NLP capabilities.
  • The bots were responsible for handling the process of order creation (orders received by email –> involves NLP based text extraction) in the ERP system, getting rates from various freight forwarding companies and inserting in to the portal, and getting the latest status of the client’s customer shipments all with out manual intervention.

Key Benefits

  • The RPA platform has increased the accuracy levels and cut the time needed to perform certain tasks by up to 90%.
  • The resources that were performing these manual tasks earlier are able to focus on other value adds to customers.
Categories
Manufacturing

Empowering Decision Making with Self-Service BI

Client focus

Client is a leading chemical manufacturer that operates in over 100 countries with manufacturing sites spread across the globe.

 
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manufacturing sites
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Source Systems
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KPI

Challenges

  • The client had challenges with integrating data from different sources that is stored in multiple ERP systems, PLM systems and IoT systems.
  • The client wanted to improve efficiency of reporting services between various internal teams and reduce the wait times associated with data consolidation.
  • Business and operations team had to wait for one business day to get reports needed for customer and machine performance analytics and had to rely on IT teams for generating reports.

Solutions

  • Cognine implemented a data virtualization solution to integrate the data from various internal and analytical systems.
  • Optimized the SAP BI environment.
  • Enabled near real time access to production data that improved operational efficiency of operations teams.
  • Self service reporting on Tableau enabled end users with direct access to data for further analytics without intervention of IT teams.

Key Benefits

  • Improved efficiency of data integration and reporting between various teams resulted in lower lead time for decision making
  • Self service analytics reduced load on IT staff and helped end users get detailed and unified picture of operations and sales as needed by them.